Support
Help with the Flash it! app for iPhone and iPad
Need a hand? Email support@flashit.cc. We usually reply within two working days.
Reporting a problem
To help us fix things quickly, include as much of this as you can:
- What you were doing and what happened instead.
- Your iPhone or iPad model and iOS version (Settings › General › About).
- The Flash it! version, shown at the bottom of the app's Settings screen.
- A screenshot or screen recording if the problem is visual.
- For link or file problems, the link or the type of file you tried to add.
Please do not send the full contents of private documents.
Frequently asked questions
What can I turn into flashcards?
Web links, PDFs, plain text, Markdown, RTF and HTML files, videos and audio recordings (on iOS 26 or later), and text you paste in. You can also send a link or selected text from another app with the iOS Share sheet and pick Flash it!. If a page is behind a login or paywall, copy the text and paste it instead.
Why did a link fail?
The App downloads the page directly from your device, so it needs an internet connection and a page it can read. Pages that require a login, sit behind a paywall, or contain very little readable text will not work. Copying the article text and pasting it is the reliable fallback.
Do I need an account?
Not for the basics. Without an account the App uses a built-in offline generator that pulls question and answer pairs from the text. Signing in with Apple switches on Flash it Cloud, where an AI model writes noticeably better cards. It's free, with a fair-use limit per month that only matters if you generate a very large number of decks.
How do videos and recordings work?
Pick a video from Photos or a video or audio file from Files. Your iPhone transcribes it on the device (iOS 26 or later), so the recording never leaves your phone; only the transcript is used to write cards. The first time you transcribe a language, iOS downloads a speech model, which can take a minute. Keep the App open while it listens: a one-hour lecture takes a few minutes.
The cards contain mistakes.
AI-written cards can be wrong. Tap any card in the deck to edit its question or answer, or delete it. Always check important facts against the original source.
How does studying work?
Flip a card to reveal the answer, then swipe right (or tap Got it) if you knew it and swipe left (or tap Wrong) if you did not. Swiping before you flip skips the card and it returns at the end of the session. Cards you get right are scheduled further out each time, so you see the hard ones more often.
I lost my streak.
A streak counts consecutive days with at least one study session. Turn on the daily reminder in Settings and the App will nudge you on days you have not practised yet. Streaks cannot be restored manually.
Reminders are not arriving.
Check that notifications are allowed for Flash it! in iOS Settings › Notifications, and that Focus modes are not silencing them. Reminders only fire on days you have not yet studied, so a quiet day after a session is expected.
Can I sync between devices or back up my decks?
Not yet. Decks, cards and progress live on the device where you created them. They are included in your normal iCloud or computer backup of the device, so restoring a backup restores your decks.
How do I delete my data?
Open a deck and choose Delete deck to remove it and its cards. Deleting the App removes everything, including your API key, XP and streaks. We hold no copy of your data, so there is nothing to request from us. See the Privacy Policy for details.
How do I turn off the sounds?
Settings › Sounds › Play sound effects.
Purchases
Flash it! is free and has no in-app purchases or subscriptions. If you were ever charged for anything in the App Store, contact Apple at reportaproblem.apple.com.