Support
Help with the Flash it! app for iPhone and iPad
Need a hand? Email support@flashit.cc. We usually reply within two working days.
Reporting a problem
To help us fix things quickly, include as much of this as you can:
- What you were doing and what happened instead.
- Your iPhone or iPad model and iOS version (Settings › General › About).
- The Flash it! version, shown at the bottom of the app's Settings screen.
- A screenshot or screen recording if the problem is visual.
- For link or file problems, the link or the type of file you tried to add.
Please do not send your Claude API key or the full contents of private documents.
Frequently asked questions
What can I turn into flashcards?
Web links, PDFs, plain text, Markdown, RTF and HTML files, and text you paste in. You can also send a link or selected text from another app with the iOS Share sheet and pick Flash it!. If a page is behind a login or paywall, copy the text and paste it instead.
Why did a link fail?
The App downloads the page directly from your device, so it needs an internet connection and a page it can read. Pages that require a login, sit behind a paywall, or contain very little readable text will not work. Copying the article text and pasting it is the reliable fallback.
Do I need a Claude API key?
No. Without a key the App uses a built-in offline generator that pulls question and answer pairs from the text. Adding your own Anthropic API key in Settings switches on Claude, which writes noticeably better cards. The key is stored in your device's Keychain and never sent to us. Usage is billed by Anthropic to your account.
The cards contain mistakes.
AI-written cards can be wrong. Tap any card in the deck to edit its question or answer, or delete it. Always check important facts against the original source.
How does studying work?
Flip a card to reveal the answer, then swipe right (or tap Got it) if you knew it and swipe left (or tap Wrong) if you did not. Swiping before you flip skips the card and it returns at the end of the session. Cards you get right are scheduled further out each time, so you see the hard ones more often.
I lost my streak.
A streak counts consecutive days with at least one study session. Turn on the daily reminder in Settings and the App will nudge you on days you have not practised yet. Streaks cannot be restored manually.
Reminders are not arriving.
Check that notifications are allowed for Flash it! in iOS Settings › Notifications, and that Focus modes are not silencing them. Reminders only fire on days you have not yet studied, so a quiet day after a session is expected.
Can I sync between devices or back up my decks?
Not yet. Decks, cards and progress live on the device where you created them. They are included in your normal iCloud or computer backup of the device, so restoring a backup restores your decks.
How do I delete my data?
Open a deck and choose Delete deck to remove it and its cards. Deleting the App removes everything, including your API key, XP and streaks. We hold no copy of your data, so there is nothing to request from us. See the Privacy Policy for details.
How do I turn off the sounds?
Settings › Sounds › Play sound effects.
Refunds and purchases
Flash it! is distributed through the App Store. Any purchase or refund is handled by Apple: visit reportaproblem.apple.com to request a refund.